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Privacy policy

The present Privacy policy and protection of data applies to Gastronómicas Metepec S. (in ahead “we”, “our”, “Gastronómicas Metepec S.L.”). We are a unipersonal limited society constituted in accordance with the legislation of Spain, with CIF number B-82451279 and social address in street Pradillo nº 30, 28002 Madrid (Spain).

As Data Controller, we respect your privacy and undertake to treat your personal data in accordance with the provisions of Spanish law, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC and all other applicable laws and regulations.

This Privacy and Data Protection Policy explains how we handle the personal data we collect about you. Please read this Privacy and Data Protection Policy before using our website ( (our “Website”) or transmitting personal data. By using our Website, you are accepting the practices described in this Privacy and Data Protection Policy.

We recommend that, every time you enter our Website, you consult our Privacy and Data Protection Policy to ensure that you understand how the personal data you provide will be used.

If you simply visit our Website, we will not collect any personal data.

We and/or our service providers may collect your personal data:

a) directly from you; b) when you sign up for our mailing list or to receive a promotional code; c) when you place an order through our Website; d) when you participate in a contest that we have promoted; e) if you apply to work with us; f) when you contact or interact with our customer service; g) other sources. The data collected may include your name, the name of your company, your VAT number or CIF/NIF, your postal address, your telephone number, your e-mail address and other data related to the order, its processing and delivery.

If you choose not to provide us with your personal data, we may not be able to provide the data or service you need, or we may not be able to provide the service or data requested.

The person in charge of the treatment is Gastronómicas Metepec S.L, with address in Pradillo street nº 30, 28002 Madrid (Spain).

E-mail administració – Tel.: + 34 91 622 5587

We may disclose your personal information to any of our affiliated entities, which include our parent company and its subsidiaries. You acknowledge and agree that, by providing us with your personal data, we may use and disclose it for the purposes for which it was collected, or for a reason related to those purposes, such as:

a) to facilitate and process your order; b) to execute or respond to your requests; c) to help our service providers provide and improve our services and analyze sales trends and better understand the needs of our customers or develop, improve and market our products and services; d) for the communication of regulatory information and compliance with our legal obligations; e) to collaborate with various regulatory bodies or law enforcement agencies and investigators to protect against fraud and for related security purposes; f) when you have given your consent, to include your data in our database for us to use or in the framework of direct marketing actions in order to inform you of promotions, products and services that may interest you; g) to ask for your comments on your satisfaction as a customer and our relationship with you; h) for internal accounting and sales administration; i) to ensure follow-up or improve the quality and type of service we provide; j) for transmission to our successors and/or eventual purchasers; k) to better understand your preferences.

Our service providers are organizations that can help us with research, mailing, security, professional advice, banking, payment processing or technology services. When we engage service providers to provide services to us, these third parties may need to handle your personal data. In this case, these third parties must safeguard the data and use it only for the purposes for which it was provided, although we are not responsible for guaranteeing this.

Except as set forth above, we will not disclose your personal data without your consent, unless disclosure is necessary to avert a threat to life or health, is authorized or required by law, and to the extent reasonably necessary to enforce the law or to address any violation of the Website Terms of Use or our General Terms of Sale.

In case of discrepancy, any legal modification regarding the management of personal data will prevail over the present Privacy Policy and Data Protection.

You declare that, when you provide us with the personal data of another person, you are authorized to provide us with such data and you have informed that person about how we use and disclose his or her data, and that he or she can access such data.

We apply physical, electronic and equipment management security procedures to protect your personal data against loss, misuse, modification or destruction. Access to your personal data is limited to those persons who need it specifically to perform their duties.

We take reasonable steps to destroy or anonymize your personal data when we no longer need it and also to protect your personal data from unauthorized access, disclosure, loss, misuse and alteration.

You have the following rights in relation to your Personal Data, and you may exercise these rights in writing at the above-mentioned postal address or at the e-mail address

You have the right to access the Personal Data concerning you. However, due to security and confidentiality imperatives in the treatment of personal data, we inform you that your request will be processed as long as you provide proof of your identity, in particular by presenting a scanned copy or a photocopy of your current identity document. We have the right, where appropriate, to oppose manifestly abusive requests (due to their number, their repeated or systematic nature).

In relation to the above, you have the right, in accordance with the law, to request the rectification, updating, blocking or even deletion of data concerning you that are inaccurate, erroneous, incomplete or obsolete. You may also define general and specific guidelines regarding the destination of personal data after your death. Where appropriate, the heirs of a deceased person may demand that the death of their relative be taken into account and/or that the necessary updates be made. You have the right to access the Personal Data concerning you. You have the right to oppose. This right can only be exercised in one of the two following circumstances:

When the exercise of this right is based on legitimate grounds or If the purpose of exercising this right is to prevent the data collected from being used for commercial prospecting purposes.

We undertake to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time not exceeding one month from receipt of your request.

We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To help us do this, please provide us with the correct information and inform us if there are any changes to your details. You can update your details at any time by logging into your customer account or contacting our customer service.

Occasionally, our site may contain links to and from the websites of our network of partner websites, advertisers and affiliated entities. If you follow a link to one of these websites, please be aware that these websites have their own privacy policies and that we do not accept any responsibility or liability in relation to those policies. Please review those policies before submitting personal data to those websites.

While we take the protection of personal data transmitted to us through our website very seriously, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee or warrant the security of any data you transmit to or receive from us online. This can be especially true for data that you send to us via e-mail because we have no way of protecting that data until it reaches us. From the moment we receive your personal data, we are obliged to protect it in accordance with the law.

The data we collect about you is held in the European Economic Area (“EEA”). If we intend to transfer your data outside the EEA, we will first obtain your consent.

From time to time, it may be necessary to review and update this Privacy and Data Protection Policy. We reserve the right to modify our privacy and data protection policy at any time. Changes or replacements of the Privacy and Data Protection Policy will be posted on our website. The fact that you enter our website shall be deemed to constitute acceptance of all revisions, changes or replacements of the Privacy Policy and Data Protection.

You have the right to ask us not to use your personal data for marketing purposes. Generally, we will inform you (before we collect your data) if we intend to use your data for this purpose. You can exercise your right to object to this treatment by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting our customer service. All emails, SMS and newsletters on this website allow you to unsubscribe from future mailings by clicking on the appropriate link or by replying “unsubscribe”.

All the conditions defined in this Privacy Policy and Data Protection will have the same meaning in this Privacy Policy and Data Protection as those indicated in the Terms of Use of the website and in the General Conditions of Sale.

If you wish to make a complaint about the way in which your personal data has been treated, you can contact us. If your personal data has not been treated properly, we will take steps to remedy it within a reasonable time.